FAQs
CANCELLATION
Can I cancel or make a change in my order once it is placed?
Once the order is placed we are unable to cancel or change it.
SHIPPING
How do I track my order?
Once your order has been shipped. You will receive an email with a tracking number. Please note that the shipping link might need 24 hours to get activated.
When will my order be shipped?
Your order will be handled as soon as possible by our warehouse. You will get an email when your order has left our warehouse, estimated to be 1-2 business days after the order is placed.
RETURN
How do I make a return?
To start the return process, please use our return portal by clicking here. If you have any further questions about your return. Please send us an email to info@lecapsole.com
EXCHANGE
How do I make an exchange?
To exchange an item, please proceed with a normal return and after that, please place a new order with the correct item. Use the link here to create a return. If you have any further questions please contact us by emailing to info@lecapsole.com
ORDER
How do I know if my order is placed?
After placing an order, you will receive an order confirmation to the email used when placing the order. If you can’t find your order confirmation, please check the junk mail or contact us by emailing to info@lecapsole.com