Terms of service

Company information

  • The content of this online store is provided, updated and managed by the following company:

  • Le Capsole, powered by HUBSO AB
    Organisation number: 559098-2814
    E-mail address: info@hubso.com

Conditions

In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

Pre-orders

The following terms and conditions apply to all pre-orders made by the customer (hereinafter referred to as "you") from Le Capsole, (hereinafter referred to as "Le Capsole" or "we"), via Le Capsole’s website or mobile website (collectively referred to as the "Website") for products that at the time of pre-order have not yet been shipped or that are temporarily not in stocked on the Website.

By placing a pre-order, you agree to be bound by these Terms for pre-ordering products, and Le Capsole’s standard Purchase Terms.

Effettuare un preordine

When you place a pre-order, your contact information must be correct and up to date. If we do not have correct or updated contact information, we can not inform you about your pre-order. You can update your contact information at any time before sending your product by sending an email to info@lecapsole.com

Please note that pre-orders cannot be transferred to another person.

Pagamenti

When you make a pre-order, you must pay the full price for the ordered products as well as any delivery fees. Please note that as with all orders to be sent to a delivery address outside the EU, pre-ordered products may incur import duties, duties and taxes that you are required to pay.

Consegna

Pre-ordered products are sent, subject to availability, as soon as possible. Please note that the shipment dates and dates for when the products are available may change and we are not responsible for any changes to such dates.

Cancellation

Either party can cancel a pre-order at any time, without giving a reason, before you have received notification from us that the pre-ordered product has been sent ("Shipping notice"). If cancellation occurs before we send the shipping notification, you are entitled to a full refund for your pre-order. If you want to cancel the purchase after we have sent the shipping message to you, the conditions for the right of withdrawal apply according to the Terms of Service.

Payment

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

By placing a pre-order, you agree to be bound by these Terms for pre-ordering products, and Le Capsole’s standard Purchase Terms.

Pagamento in [14] giorni

The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.

A rate

Con il servizio di finanziamento di Klarna potete pagare il vostro acquisto in rate mensili flessibili o fisse, secondo le condizioni indicate alla cassa. Il pagamento della rata è previsto alla fine di ogni mese dopo l'invio di una fattura mensile separata da parte di Klarna. Ulteriori informazioni su A rate, compresi i termini e le condizioni e le Informazioni europee standard sul credito al consumo, sono disponibili qui per i mercati in cui è disponibile questo metodo di pagamento:Austria, Regno Unito, Germania, Svezia, Norvegia, Danimarca e Finlandia.

Servizi bancari diretti

Available in Germany, Austria and the Netherlands. Your account will be debited directly after placement of your order.

Addebito diretto

Disponibile in Germania, Svezia, Austria e Paesi Bassi. L'addebito sul vostro conto avverrà dopo la spedizione della merce o dei biglietti/la data di disponibilità del servizio o in caso di abbonamento, secondo le tempistiche comunicate. La data o le date vi saranno comunicate via e-mail.

Pagamenti con carta

Disponibile in Germania. L'importo sarà riservato sulla carta e sarà addebitato dopo la spedizione della merce o dei biglietti/data di disponibilità del servizio. In caso di abbonamento, l'importo verrà addebitato secondo le tempistiche comunicate.

I metodi di pagamento Paga in [14] giorni, A rate e addebito diretto sono disponibili solo in caso di valutazione positiva del credito. A tal fine, durante il processo d'ordine e la gestione dell'acquisto, trasmettiamo a Klarna i vostri dati per un controllo dell'indirizzo e del credito. Possiamo offrirvi i metodi di pagamento disponibili solo in base al risultato della verifica della solvibilità. Informazioni generali su Klarna e sulle condizioni d'uso per paese sono disponibili su klarna.com. I vostri dati personali sono trattati in conformità alla legge sulla protezione dei dati e alle informazioni contenute nella dichiarazione sulla privacy di Klarna.

Complaints

  • You as a customer have the right to claim a product if its characteristics differ from what we promised.
  • For all and any complaints, please contact us at info@lecapsole.com
  • Three years' right of complaint is in accordance with the Consumer Buying Act.
  • The consumer is compensated for any shipping costs incurred in connection with the complaint.

Contact

For all types of cases, please contact us at info@lecapsole.com

Personal data

  • By signing up, you agree that we store and use your personal information in HUBSO to meet your expectations regarding delivery, delivery information and customer service.
  • No personal data will be disclosed to third parties, except in cases where the registration takes place in partnership with third parties.
  • According to GDPR, you are entitled to:
    - Get the information we've saved about you.
    - Get your stored data deleted. If you ask us to delete your data, you must ensure that you store all the information you need to handle any future warranty issues
    - If you want to delete your information, please contact us at info@lecapsole.com
  • To read more about what information we keep and why, please click here