FAQ
Ciao cara! Speriamo che le FAQ qui sotto rispondano a tutte le domande che potresti avere. Se ancora non trovi la risposta alla tua domanda, contattaci all'indirizzo e-mail info@lecapsole.com o vieni a chattare con noi su Whatsapp!
SU LE CAPSOLE
Come posso essere sicuro di ordinare la taglia giusta per me?
Please take a look at our Size Guide available for all of our products. Here you will find the exact measurements of our products. If you’re still in doubt between sizes, you are always welcome to consult with us on Instagram or Whatsapp
Che cos'è un Capsule Wardrobe?
A capsule wardrobe is a limited number of garments that are easy to be mixed and matched together for multiple styling options. These garments are timeless pieces that are easy to combine. In this way, you always have options on what to wear and a closet that never goes out of style.
Desiderate un refill per una taglia o un prodotto specifico?
METODI DI PAGAMENTO
Quali metodi di pagamento offrite?
We want you to order with the best suitable payment method for you. That's why we offer a variety of payment options such as PayPal, Klarna Pay Now, Klarna Pay Later, Credit/Debit card, Apple Pay and more!
SPEDIZIONE
Quali sono i costi di spedizione?
Spedite in tutto il mondo?
Yes, we love to see our garments being worn all over the world! Therefore we offer worldwide shipping!
Quanto durano i tempi di spedizione?
Come posso tracciare il mio ordine?
If you have placed an order with a shipping method that allows you to track the shipping, as soon as your order has been handled and shipped from our warehouse, you will receive an email with the tracking link. If you need any further information, please feel free to contact us on info@lecapsole.com or chat with us on Whatsapp!
RESI, CAMBI E RECLAMI
Perché fate pagare una tassa di restituzione?
Come si crea un reso?
To create a return, please use this link to start the return-process.
Come si crea un reclamo?
To create a claim, please contact us at info@lecapsole.com with the reason for the claim and attached pictures/videos that prove your claim. If the claim is approved, the money will be returned.
Come faccio a cambiare un prodotto?
If you want to exchange your product for a new size, color or garment. Please proceed with doing a normal return here. Once this is done, you can place a new order with the new correct product. At the same time, we will refund the first product when we receive the returned item.
Dove posso trovare l'etichetta per la restituzione?
If you want to return or exchange your garment, make sure to register your return using the following link. Then you will receive your return label so you can print it out. Before sending it, make sure to paste the return label in a visible place on the package. If for some reason the portal does not work, please email us at info@lecapsole.com. For all orders outside of Europe, you will automatically receive a return label in your package.