Terms of service

Company information

  • The content of this online store is provided, updated and managed by the following company:

  • Le Capsole, powered by HUBSO AB
    Organisation number: 559098-2814
    E-mail address: info@hubso.com

Conditions

In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

Pre-orders

The following terms and conditions apply to all pre-orders made by the customer (hereinafter referred to as "you") from Le Capsole, (hereinafter referred to as "Le Capsole" or "we"), via Le Capsole’s website or mobile website (collectively referred to as the "Website") for products that at the time of pre-order have not yet been shipped or that are temporarily not in stocked on the Website.

By placing a pre-order, you agree to be bound by these Terms for pre-ordering products, and Le Capsole’s standard Purchase Terms.

Placer une pré-commande

When you place a pre-order, your contact information must be correct and up to date. If we do not have correct or updated contact information, we can not inform you about your pre-order. You can update your contact information at any time before sending your product by sending an email to info@lecapsole.com

Please note that pre-orders cannot be transferred to another person.

Paiements

When you make a pre-order, you must pay the full price for the ordered products as well as any delivery fees. Please note that as with all orders to be sent to a delivery address outside the EU, pre-ordered products may incur import duties, duties and taxes that you are required to pay.

Livraison

Pre-ordered products are sent, subject to availability, as soon as possible. Please note that the shipment dates and dates for when the products are available may change and we are not responsible for any changes to such dates.

Annulation

Either party can cancel a pre-order at any time, without giving a reason, before you have received notification from us that the pre-ordered product has been sent ("Shipping notice"). If cancellation occurs before we send the shipping notification, you are entitled to a full refund for your pre-order. If you want to cancel the purchase after we have sent the shipping message to you, the conditions for the right of withdrawal apply according to the Terms of Service.

Payment

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

By placing a pre-order, you agree to be bound by these Terms for pre-ordering products, and Le Capsole’s standard Purchase Terms.

Payer sous [14] jours

The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria and the Netherlands.

Slice it

Avec le service de financement de Klarna, vous pouvez payer votre achat en versements mensuels flexibles ou fixes selon les conditions indiquées à la commande. Le paiement échelonné est dû à la fin de chaque mois après présentation d'une facture mensuelle distincte par Klarna. Vous trouverez de plus amples informations concernant Slice It, y compris les conditions générales et les informations sur le crédit à la consommation européen standard, ici pour les marchés où ce mode de paiement est disponible:Autriche, theRoyaume-Uni,Allemagne,Suède,Norvège,DanemarkandFinlande.

Banque directe

Available in Germany, Austria and the Netherlands. Your account will be debited directly after placement of your order.

Débit direct

Disponible en Allemagne, en Suède, en Autriche et aux Pays-Bas. Votre compte sera débité après l'expédition des marchandises ou des tickets / date de disponibilité du service ou en cas d'abonnement selon les dates communiquées. Vous serez informé de la ou des dates par email.

Paiements par carte

Disponible en Allemagne. Le montant sera réservé sur votre carte et sera débité après l'expédition des marchandises ou des tickets / date de disponibilité du service. En cas d'abonnement, le montant sera débité selon les dates communiquées.

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Complaints

  • You as a customer have the right to claim a product if its characteristics differ from what we promised.
  • For all and any complaints, please contact us at info@lecapsole.com
  • Three years' right of complaint is in accordance with the Consumer Buying Act.
  • The consumer is compensated for any shipping costs incurred in connection with the complaint.

Contact

For all types of cases, please contact us at info@lecapsole.com

Personal data

  • By signing up, you agree that we store and use your personal information in HUBSO to meet your expectations regarding delivery, delivery information and customer service.
  • No personal data will be disclosed to third parties, except in cases where the registration takes place in partnership with third parties.
  • According to GDPR, you are entitled to:
    - Get the information we've saved about you.
    - Get your stored data deleted. If you ask us to delete your data, you must ensure that you store all the information you need to handle any future warranty issues
    - If you want to delete your information, please contact us at info@lecapsole.com
  • To read more about what information we keep and why, please click here