Refund policy

Click here to start your return process or complaint.

• For returns or cancellations, the customer is responsible for the cost of shipping, as well as an additional return fee. 
• The return cost is;
  

  - Sweden €15
  - DK, DE, NL, FI €15
  - BE,FR,IE,LU,MC,PT,ES,AT,NO,CH,LI €20
  - HR,MT,CY €29
  - BG,UK,EE,GR,IT,LV,LT,PL,RO,SK,SI,CZ,HU or the US/the rest of the world €25
  

• To make an exchange of a product, size or color. Please do a normal return using the platform above. Then place a new order with your new product.  
  
  
• If you have received a faulty item or if you have received the wrong size, color or product, return/exchange will be free of charge.

• According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
• In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
• Goods returned must be unused and in original packaging.
• Within 14 days of receipt of the goods, we will refund the product value.
• For any complaints, please contact info@lecapsole.com
• Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here. Please note that the form is in Swedish since Le Capsole is a Sweden based company. For further questions, email info@lecapsole.com