Returns & Exchanges

Click here to start your return process or complaint

At Le Capsole you can return your order for up to 14 days from receiving it.

Please note, the initial shipping fee will not be refunded.

Return Costs

Germany

Return fee: 15€

US & Canada

Return fee: 30$

France

Return fee: 15€

Spain

Return fee: 15€

Sweden

Return fee: 99 SEK

Denmark

Return fee: 16€

Finland

Return fee: 15€

The Netherlands

Return fee: 15€

Italy

Return fee: 15€

Norway

Return fee: 25€

Switzerland

Return fee: 30€

United Kingdom

Return fee: 25£

Rest of EU

Return fee: 15€

Applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.

Rest of Europe

Return fee: 30€

Applies to the following countries: Albania, Andorra, Bosnia & Herzegovina, Cyprus, Faroe Islands, Iceland, Israel, Liechtenstein, North Macedonia, Serbia and Turkey.

Rest of The World

Return fee: 35€

Applies to the following countries: Australia, China, India, Indonesia, Japan, Kuwait, Macao SAR, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam.

Exchange Costs

Germany

Exchange fee: 12€

France

Exchange fee: 12€

Spain

Exchange fee: 12€

The Netherlands

Exchange fee: 12€

Sweden

Exchange fee: 50 SEK

Rest of The World

If you wish to make an exchange outside of Germany, France, Spain, The Netherlands and Sweden you need to make a new order and return your existing order.

Click here to register your return.

To make an exchange of a product, size or color. Please do a normal return using the platform above. Then place a new order with your new product.

If you have received a faulty item or if you have received the wrong size, color or product, return/exchange will be free of charge.

According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.

In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

Goods returned must be unused and in original packaging.

Within 14 days of receipt of the goods, we will refund the product value.

For any complaints, please contact info@lecapsole.com

Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here. Please note that the form is in Swedish since Le Capsole is a Sweden based company. For further questions, email info@lecapsole.com