Returns
Click here to start your return process or complaint
For returns or cancellations, the customer is responsible for the cost of shipping, as well as an additional return fee.
Return Costs
Germany
Return fee: 15€
Exchange fee: 12€
US & Canada
Return fee: 30$
France
Return fee: 15€
Exchange fee: 12€
Spain
Return fee: 15€
Exchange fee: 12€
Sweden
Return fee: 99 SEK
Exchange fee: 50 SEK
Denmark
Return fee: 16€
Finland
Return fee: 15€
The netherlands
Return fee: 15€
Exchange fee: 12€
Italy
Return fee: 15€
Norway
Return fee: 25€
Switzerland
Return fee: 30€
Rest of EU
Return fee: 15€
Applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.
Rest of Europe
Return fee: 30€
Applies to the following countries: Albania, Andorra, Bosnia & Herzegovina, Cyprus, Faroe Islands, Iceland, Israel, Liechtenstein, North Macedonia, Serbia and Turkey.
Rest of The World
Return fee: 35€
Applies to the following countries: Australia, China, India, Indonesia, Japan, Kuwait, Macao SAR, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam.
To make an exchange of a product, size or color. Please do a normal return using the platform above. Then place a new order with your new product.
If you have received a faulty item or if you have received the wrong size, color or product, return/exchange will be free of charge.
According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
Goods returned must be unused and in original packaging.
Within 14 days of receipt of the goods, we will refund the product value.
For any complaints, please contact info@lecapsole.com
Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here. Please note that the form is in Swedish since Le Capsole is a Sweden based company. For further questions, email info@lecapsole.com