Returns & Exchanges
Click here to start your return process or complaint
At Le Capsole you can return your order for up to 14 days from receiving it.
Please note, the initial shipping fee will not be refunded.
Return Costs
Germany
Return fee: 15€
US & Canada
Return fee: 30$
France
Return fee: 15€
Spain
Return fee: 15€
Sweden
Return fee: 99 SEK
Denmark
Return fee: 16€
Finland
Return fee: 15€
The Netherlands
Return fee: 15€
Italy
Return fee: 15€
Norway
Return fee: 25€
Switzerland
Return fee: 30€
United Kingdom
Return fee: 25£
Rest of EU
Return fee: 15€
Applies to the following countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia and Slovenia.
Rest of Europe
Return fee: 30€
Applies to the following countries: Albania, Andorra, Bosnia & Herzegovina, Cyprus, Faroe Islands, Iceland, Israel, Liechtenstein, North Macedonia, Serbia and Turkey.
Rest of The World
Return fee: 35€
Applies to the following countries: Australia, China, India, Indonesia, Japan, Kuwait, Macao SAR, Mexico, New Zealand, Oman, Philippines, Qatar, Saudi Arabia, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates and Vietnam.
Exchange Costs
Germany
Exchange fee: 12€
France
Exchange fee: 12€
Spain
Exchange fee: 12€
The Netherlands
Exchange fee: 12€
Sweden
Exchange fee: 50 SEK
Rest of The World
If you wish to make an exchange outside of Germany, France, Spain, The Netherlands and Sweden you need to make a new order and return your existing order.
Click here to register your return.
To make an exchange of a product, size or color. Please do a normal return using the platform above. Then place a new order with your new product.
If you have received a faulty item or if you have received the wrong size, color or product, return/exchange will be free of charge.
According to the Distance and Home Sales Contracts Act (2005: 59), you as a customer have a right of withdrawal for 14 days after receipt of the goods.
In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.
Goods returned must be unused and in original packaging.
Within 14 days of receipt of the goods, we will refund the product value.
For any complaints, please contact info@lecapsole.com
Konsumentverket (The Swedish Consumer Agency) has a standard form for exercising the right of withdrawal. You can download it here. Please note that the form is in Swedish since Le Capsole is a Sweden based company. For further questions, email info@lecapsole.com